Shipping policy

PROCESSING & HANDLING TIME
Please note that we try to process and ship items quickly, however, it takes some time to process or secure your ordered items before they are shipped.  Some items may be shipped from a supplier, the manufacturer, or a third party and can be subject to lead times.   If there is an extended lead time, we will do our best to reach out as soon as we have an eta.  Our site does not have a live inventory.  ETAs are "ESTIMATED", there is no guarantee or implied promise dates.

SHIP TO ADDRESS
Unless contacting us prior, we only ship to the confirmed PayPal or credit card billing address. If we cannot contact you, the order will be canceled within 48 hours.  Cancellation fees will apply.

ESTIMATED SHIPPING
All shipping dates are estimated, there are absolutely no guarantees by a certain date.  These dates are based on UPS averages on parts ordered and shipped before 3 PM on a non-holiday when it is in stock at our location only.

PO BOX
Unless contacting us prior, we do not ship to PO boxes.  Special exceptions may apply but it will be billed at the actual rate.

ADDRESS CHANGES
A $25.00 fee will be applied to any address changes.  797 Performance can only ship to verified PayPal or Credit Card Billing addresses only.

LOGISTICS
UPS/FedEx/and USPS do not operate in real-time.  There is a delay in their tracking, this can be up to 24 hours.  For example, a package could be picked up on a weds at 4 PM but not show that it was picked up until the next day.  Or a package can show delivered hours after it actually was.  Once the package is in their system, we have the same information you have and we cannot provide more detail.

PACKAGES LOST IN TRANSIT
Sometimes a package will become lost or damaged in the possession of the shipping company.  Most times the package will take some time, it will re-appear and continue to the destination.  If a package's tracking goes stale, we will work on getting a replacement part sent after a reasonable time has passed.  A reasonable time is 15 days or more from the last scan of the tracking of the package.  Why 15 days? Because sometimes it naturally takes 5-7 days for certain packages to travel between hubs and get scanned.  This allows 8-10 days for the package to find its way back into the system and continue traveling.  After this period time, we will start a lost claim and work on getting a replacement sent out.  We cannot issue a new package before this time has expired. If you cannot wait, we can offer to sell a new item and refund the lost package after the carrier has deemed the package lost.  If a package cannot be located but there is proof of delivery you will need to contact the shipping company to advise you cannot locate the item.  They may have notes or details as to the whereabouts and they may be able to verify whether or not the package was scanned at the correct destination address. We cannot open claims on your behalf if a package indicates that it has been delivered.

STOLEN PACKAGES
797 Performance LLC is not responsible for packages that are lost or stolen after a delivery is made.  Please check the tracking to verify the delivery photo, if applicable.  If you cannot locate the package, please contact the shipping company to verify it was delivered to the correct address.  Most shipping companies take photos or scan the package with the GPS tag and can verify the location of the package.  They can also track it down in the case of a mis delivery.  It is also wise to check with your neighbors. The responsibility of the carrier is to make the delivery to the address, if the package is stolen after the delivery was made there will be no financial compensation or replacement.  Route Package protection will cover lost or stolen packages, but this insurance service must be purchased when checking out.  It cannot be added to an order after checkout has been completed.  Stolen packages without Route package protection are not covered by 797 Performance, Route, or any other service.

DAMAGED SHIPMENTS / ITEMS MISSING PARTS / INCORRECT ORDERS
If a package is received damaged or missing parts, we will do our very best to correct the situation.  We will send a prepaid return label and once the package is verified to be in transit we will ship a replacement part if that part is in stock, otherwise it will be ordered and will ship when it becomes available.  If it's an item that drop-shipped from a supplier or manufacturer we will need to obtain the return label from them, this can take up to 2 business days.  Photos of the damage are always required.  A replacement part cannot be shipped before the damaged part being in transit to return or has been returned.  Alternatively, we can sell you a duplicate order and refund you in full when the damaged item is returned.

MULTI-PIECE ORDERS
Sometimes if you purchase 4 wheels, or 4 tires FedEx or UPS will deliver 3 one day and 1 the next day. This is out of our control and it is not considered a concern because at times shipments can get separated as they are in transit. Also, sometimes half of your order will ship from our inventory and the other half from the supplier, we input tracking numbers daily, please use the customer account to get the most up-to-date information on your order, tracking, etc.

ALASKA, HAWAII, PUERTO RICO AND INTERNATIONAL ORDERS
We can ship to some international addresses, please contact us for a shipping quote or use the order quote form on the main page.  Please provide the full address and phone numbers along with a copy of the shopping cart.  The VAT, Taxes, and/or duties may be collected upon delivery, we do not have control over these taxes / importation fees and they are the sole responsibility of the purchaser.

Alaska, Hawaii, Puerto Rico, and international orders can be checked out without shipping charges.  Upon checkout, the shipping will state "NOT ACTUAL SHIPPING COST!"  On these orders, you will be invoiced the actual cost of shipping in a supplemental invoice.   If you do not pay this, the order will not be processed.  If you decide to cancel the order, cancelation fees will be applied based on our transaction cost in accordance with our cancelation policy.

ROUTE PACKAGE PROTECTION
797 Performance offers Route Package Protection at checkout.  This is a third-party insurance provider that covers lost, stolen, or damaged packages.  The premiums collected are transferred to Route and 797 Performance does not profit from this service.  Package claims with Route Package protection are handled directly by Route.  All purchases of Route package protection are final and cannot be reversed, modified, or canceled.  Route Package protection is not refundable.