Returns

To start a return please click Here.

This will prompt you to login using the email that you used when you placed the order, from there it is an automated process. 

If you need a step by step on how to open a return click Here. 

RETURNS
The buyer may return items from an order, but the buyer is responsible for the return shipping of the item(s). The cost of shipping the item will not be refunded. If the order included free shipping, we still incurred shipping costs, and that item and the cost of shipping is non-refundable.

There will be an 15% restocking fee for uninstalled merchandise in new condition.  Handled items in good condition that can be resold at a discounted rate will have a 25-50% restocking fee if those parts are accepted.  This will be determined at the inspection of the return.  All items returned will need to be inspected prior to issuing a refund.  Items returned in poor or not new condition will not be refunded. An offer to ship the item back will be made, and the item will be disposed of. Parts being returned to a manufacturer will be subject to the manufacturer's return policy and restocking fees.

If you financed an item with Snap and make a partial return of the order, we are only able to issue a store credit. 

Returns must be initiated within 15 days of delivery and returned to 797 Performance within 30 days of delivery.  No exceptions will be made.  Used or parts that have been installed will not be accepted on return unless they are defective.  Defective parts will require RMA from the manufacturer or our supplier.  Photos may be required.

SPECIAL ORDERS / CLEARANCE ITEMS
Special order & clearance items are items that are not normally carried or stocked and are ordered specifically for an order. Special order items cannot be returned or canceled; there is no exception to this policy.  Special order items will also have extended ETA's as they may need to be manufactured or shipped from another area of the world. Special order brands are Addictive Desert Designs, Baja Designs, APR, Anderson Composites, Seibon, Weld Racing, HP Tuners, Diablo Sport, Mopar OEM parts, Custom lighting products, FI Interchillers, ReTrax, 797 Performance Brake Conversion Kits,  all exterior items, , body and lighting parts, and more not limited to.  

DEFECTIVE ITEMS
If an item is defective out of the package, we will work with the manufacturer on getting the item replaced. 797 Performance will determine the condition of the item. However, all warranties are held with the manufacturer of the part. We may direct you to the manufacturer, or we may start the facilitation, but the warranty is always held with the manufacturer or maker of an item.

REFUND VS RETURN
All returned parts must be inspected before a refund is issued. Alternatively, a replacement part can be shipped prior to a part being returned, but it will be invoiced in full and refunded when the returned part is received and inspected

ROUTE PACKAGE PROTECTION IS NON-REFUNDABLE:
Route package protection insurance shall not be canceled, modified, or refunded.  This applies to orders or items that have been canceled by the customer or 797 Performance LLC. All Route Package protection orders are final.

EXCLUSIONS
Please note we do not accept returns on scratch & dent items, clearance items, tires, suspension components, differentials, axles, driveshafts, nuts, bolts, engine hardware/fasteners, internal engine components, engine bearings, pistons, rods, crankshafts, camshafts or cam kits, throttle bodies. forced induction systems, gaskets, wheels that have been mounted, opened box electronics, opened lighting products, fuel control/delivery devices, fuel/engine management systems, headers, mid-pipes, exhaust systems, bed-covers, or emissions-related equipment.