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Return eligibility

Return requests must be initiated within 15 calendar days of delivery. Approved returns must be received by 797 Performance within 30 calendar days of delivery. Any exception to these time limits is solely at the discretion of 797 Performance.

We accept returns from within the United States only.

Condition of returned merchandise

To qualify for a refund, returned merchandise must be:

• brand new, unused, and uninstalled;
• complete with all original packaging;
• accompanied by all hardware, manuals, accessories, decals, and documentation; and
• free of damage, markings, dirt, grease, and signs of installation.

Every return is inspected before a refund is issued. Items showing installation, attempted installation, use, modification, missing components, damaged packaging, or another condition that prevents resale as new may be refused or assessed additional restocking fees.

If a return is denied, we will offer to return the merchandise at the customer's expense. If return shipping is declined, the merchandise may be disposed of after a reasonable holding period. 797 Performance reserves the right to refuse any return that does not meet this policy.

If you no longer have the original packaging, you’ll be asked to upload photos of the item showing its condition. Used or installed parts will not be accepted.

Restocking fees

Approved returns are subject to the following minimum restocking fees:

• Store credit or exchange: no restocking fee.
• 15% for new, unopened, uninstalled merchandise in resalable condition.
• 25% to 50% for merchandise that has been handled, opened, or requires repackaging but remains resalable.
• Merchandise supplied directly by a manufacturer is subject to that manufacturer's restocking fee, which may differ from the standard 15%.

The final restocking fee is determined after inspection. Products returned to a manufacturer are also subject to the manufacturer's return policy and applicable manufacturer restocking fees.

All returned items are inspected before a refund or store credit is issued. Original shipping charges are non-refundable, including on orders that shipped free.

All returned items are inspected before a refund or store credit is issued. Original shipping charges are non-refundable, including on orders that shipped free.

RETURN SHIPPING / CHECKOUT+

If you added Checkout+ at checkout, return shipping is free, and we’ll send you a prepaid return label once your return is approved. If you didn’t add Checkout+, the cost of the return label is deducted from your refund or store credit.

Checkout+ also protects your order against loss, theft and damage in transit. If your package is lost, stolen or arrives damaged, file a claim through the returns portal. For damage, include a photo. Once your claim is approved, we’ll send a replacement, or a refund if the item is out of stock. Orders without Checkout+ are not covered for carrier loss or damage.

Special-order and clearance items

Special-order items are products not normally stocked and ordered specifically for a customer's purchase. They cannot be canceled or returned and cannot be exchanged except for a verified manufacturer defect. They may have extended lead times because of manufacturing schedules, supplier availability, or international shipping.

Examples include, but are not limited to:

• Addictive Desert Designs, Baja Designs, APR Performance, Anderson Composites, Seibon, Weld Racing, HP Tuners, DiabloSport, Mopar OEM Parts, Custom Lighting Products, FI Interchillers, ReTrax, and ARK;
• 797 Performance Brake Conversion Kits; and
• exterior body panels, lighting products, and made-to-order products.

This list is not all-inclusive. Clearance, closeout, and scratch-and-dent merchandise is final sale.

Items financed through Snap can’t be returned.

EXCLUSIONS

We also do not accept returns on tires, suspension components, differentials, axles, driveshafts, nuts, bolts, engine hardware/fasteners, internal engine components, engine bearings, pistons, rods, crankshafts, camshafts or cam kits, throttle bodies, forced induction systems, gaskets, wheels that have been mounted, opened box electronics, opened lighting products, fuel control/delivery devices, fuel/engine management systems, headers, mid-pipes, exhaust systems, bed covers, or emissions-related equipment.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrived damaged, is defective out of the box, or isn’t what you ordered, please contact us instead of starting a return. We’ll make it right on a case-by-case basis. All warranties are held by the part’s manufacturer. We may direct you to them or start the process for you.

 

CLICK HERE TO BEGIN A RETURN OR AN EXCHANGE