Returns

To start a return please click Here.

This will prompt you to login using the email that you used when you placed the order, from there it is an automated process. 

If you need a step by step on how to open a return click Here. 

RETURNS
The purchaser may return items but is responsible for the return shipping of the item. The cost of shipping of the original order will not be refunded.  We can supply a return label if requested, but the cost of the label will be deducted from the return refund as well as the restocking fee, and the original shipping charges.  Items must be returned in good unopened condition. There will be an 18% restocking fee for uninstalled merchandise in new condition.  Handled items in good condition that can be resold at a discounted rate will have a 25-50% restocking fee.  This will be determined at the inspection of the return.  All items returned will need to be inspected prior to issuing a refund.  Items returned in poor or unsalable condition will not be refunded, an offer to ship the item back will be offered otherwise the item will be disposed of.   If you financed and item with Snap and make a partial return of the order we are only available to issue a store credit.  Returns and cancellations for products ordered or delivered to Arizona, Illinois and Georgia will be issued store credit only.

Returns must be initiated within 15 days of delivery and returned to 797 Performance within 30 days of delivery.  No exceptions will be made.  Used or parts that have been installed will not be accepted on return unless they are defective.  Defective parts will require RMA from the manufacturer or our supplier.  Photos may be required.

SPECIAL ORDERS / CLEARANCE ITEMS
Special order & clearance items are items that are not normally carried or stocked and are ordered specifically for an order. Special order items cannot be returned or canceled, there is no exception to this policy.  Special order items will also have extended ETA's as they may need to be manufactured or shipped from another area of the world. Special order brands are Addictive Desert Designs, Baja Designs, APR, Anderson Composites, Seibon, Weld Racing, HP Tuners, Diablo Sport, RipaTuned, Mopar oem parts, FI Interchillers, ReTrax, 797 Performance Brake Conversion Kits and more not limited to.  All exterior items and body parts are special order.

DEFECTIVE ITEMS
If an item is defective out of the package, we will work with the manufacturer on getting the item replaced. 797 Performance will determine the condition of the item. However, all warranties are held with the manufacturer of the part. We may direct you to the manufacturer or we may start the facilitation, but the warranty is always held with the manufacturer or maker of an item.

Refund vs return, all parts must be returned and inspected before a refund is issued, alternatively, a replacement part can be shipped prior to a part being returned, but it will be invoiced in full and refunded when the returned part is received and inspected

Please note we do not accept returns on scratch & dent items, clearance items, tires, suspension components, differentials, axles, driveshafts, nuts, bolts, engine hardware/fasteners, internal engine components, engine bearings, pistons, rods, crankshafts, camshafts or cam kits, throttle bodies. forced induction systems, gaskets, wheels that have been mounted, opened box electronics, opened lighting products, fuel control/delivery devices, fuel/engine management systems, headers, mid-pipes, exhaust systems, bed-covers or emissions-related equipment.